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Can’t connect to your phone. Disconnect it, restart it, then try connecting again.

June 25, 2011

This is a painful error I have had in the past which has cost me more time than I was happy to spend on it.

“CONNECTION ERROR Can’t connect to your phone. Disconnect it, restart it, then try connecting again.”

Also in the system event logs

Log Name: System
Source: Schannel
Date: 11/30/2010 10:40:53 PM
Event ID: 36870
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: XXXXXXX
Description:
A fatal error occurred when attempting to access the SSL server credential private key.
The error code returned from the cryptographic module is 0x8009030d. The internal error state

This error I have received a few times now from my phone, if you plug your phone into another computer it works fine. So far i have found it is the result of changing your account password on your machine. The only reliable solution I have found so far is to make Zune forget the phone then resync your podcast and pictures via Zune Setting -> Device options -> FORGET THIS PHONE.

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